Get help and report a problem
Where to get help with RoGenie - these docs, the in-app report button, the RoGenie Discord - and what to include so a problem gets fixed fast.
On this page
Start here
- Search these docs with the box at the top of the page (press /).
- Troubleshooting: Studio won't connect, Bridge won't connect, Quota messages and model errors.
- The FAQ answers the most common questions.
Report a reply that went wrong
The fastest way to report a problem with RoGenie's work is the Report issue button on the message:
- Hover the reply (or press and hold it on a phone) and click Report issue.
- Optionally describe what is wrong, up to 1,000 characters.
- Click Send report.
The report reaches the RoGenie team with the chat context, so they can see exactly what happened. Reports help the team verify fixes before marking an issue resolved. See Message actions.
Ask in the Discord
The RoGenie Discord (opens in a new tab) is where support happens:
- ask questions in the help channels,
- post bugs in the bug reports forum, and ideas in the suggestions forum,
- ask the RoGenie assistant bot questions about RoGenie.
See The RoGenie Discord.
What to include
A good report gets fixed faster. Include:
- the chat it happened in (or report it from the message itself),
- a short description of what you expected and what happened,
- whether Studio was connected at the time,
- the time it happened, and the model you had selected,
- whether the run was active or queued, and any error message you saw,
- for Bridge problems, the last lines of
%LOCALAPPDATA%\RoGenie\bridge.log.
Never send API keys, passwords, Roblox cookies or private tokens in a report, a chat or Discord. The RoGenie team will never ask for them.
Account, billing and privacy questions
- Billing questions, cancellations and refund requests: contact the RoGenie team through the Discord. You can change your card, see invoices and cancel your subscription yourself in Settings › Account & Usage › Manage billing. See Billing.
- Deleting your account: you can do it yourself in Settings › Account & Usage › Danger zone. See Privacy and data.
- Privacy or access questions: contact a RoGenie admin through the Discord.
The Support policy page has the official support terms.
Outages
If RoGenie seems down, note the time, the model you had selected, whether a run was active or queued, and any message you saw, and check the Discord for announcements.