# Get help and report a problem

> Where to get help with RoGenie - these docs, the in-app report button, the RoGenie Discord - and what to include so a problem gets fixed fast.

## Start here

- **Search these docs** with the box at the top of the page (press `/`).
- **Troubleshooting:** [Studio won't connect](https://rogenie.ai/docs/troubleshooting-studio), [Bridge won't connect](https://rogenie.ai/docs/troubleshooting-bridge), [Quota messages and model errors](https://rogenie.ai/docs/troubleshooting-errors).
- **The [FAQ](https://rogenie.ai/docs/faq)** answers the most common questions.

## Report a reply that went wrong

The fastest way to report a problem with RoGenie's work is the **Report issue** button on the message:

1. Hover the reply (or press and hold it on a phone) and click **Report issue**.
2. Optionally describe what is wrong, up to 1,000 characters.
3. Click **Send report**.

The report reaches the RoGenie team with the chat context, so they can see exactly what happened. Reports help the team verify fixes before marking an issue resolved. See [Message actions](https://rogenie.ai/docs/message-actions#report-a-problem).

## Ask in the Discord

The [RoGenie Discord](https://discord.gg/kHkdU7W9tP) is where support happens:

- ask questions in the help channels,
- post bugs in the bug reports forum, and ideas in the suggestions forum,
- ask the RoGenie assistant bot questions about RoGenie.

See [The RoGenie Discord](https://rogenie.ai/docs/discord).

## What to include

A good report gets fixed faster. Include:

- the **chat** it happened in (or report it from the message itself),
- a short **description** of what you expected and what happened,
- whether **Studio was connected** at the time,
- the **time** it happened, and the **model** you had selected,
- whether the run was **active or queued**, and any **error message** you saw,
- for Bridge problems, the last lines of `%LOCALAPPDATA%\RoGenie\bridge.log`.

> **Warning**
> Never send API keys, passwords, Roblox cookies or private tokens in a report, a chat or Discord. The RoGenie team will never ask for them.

## Account, billing and privacy questions

- **Billing questions, cancellations and refund requests:** contact the RoGenie team through the Discord. You can change your card, see invoices and cancel your subscription yourself in **Settings › Account & Usage › Manage billing**. See [Billing](https://rogenie.ai/docs/billing).
- **Deleting your account:** you can do it yourself in **Settings › Account & Usage › Danger zone**. See [Privacy and data](https://rogenie.ai/docs/privacy-and-data#delete-your-account).
- **Privacy or access questions:** contact a RoGenie admin through the Discord.

The [Support](https://rogenie.ai/support) policy page has the official support terms.

## Outages

If RoGenie seems down, note the time, the model you had selected, whether a run was active or queued, and any message you saw, and check the Discord for announcements.