Support

Support

Support is handled through the RoGenie Discord/community support path and in-app message reports. Include the chat ID, a short description, and whether Studio was connected when the problem happened.

Bug Reports

Use the in-app report button when a RoGenie response fails. Reports include the relevant chat context and help the release QA process verify fixes before checkmarking resolved reports.

Account and Data Requests

Account deletion is available in app settings under the danger zone. For privacy, billing, or access questions, contact a RoGenie admin through the RoGenie Discord support channel.

Billing Questions

Billing questions, cancellation requests, and refund requests are routed through this support path and the Stripe billing portal where available.

Operational Issues

If RoGenie is unavailable, note the time, model/provider selected, whether the run was active or queued, and any visible error message. Avoid sending API keys, passwords, or private tokens in support messages.